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Welcome to the FCA Multi-Unit Summit 2023
This exclusive summit is the ultimate gathering in Australia for multi-unit franchisees and dedicated franchisor executives who stand by them.
This is your opportunity to network with successful multi-unit franchisees and get fresh ideas, as you can see the panels and sessions will cover how to increase profitability, how to solve the increasing complex staffing issues and how to mentor and develop the next generation of managers.
At just $179 a person it’s incredible value. Many brands are bringing a delegation of franchisees so they can provide additional value to this important group.
Check out the content rich program below and register now before it’s booked out.

The Count Down Has Begun

Rydges World Square Hotel, 389 Pitt St, Sydney NSW 2000
Event Details
October 18, 2023
7.30 am - 8.30 am
Grab a coffee, chat with some collegues and get yourself set up for an exciting day of networking and learning.
8.30 am - 8.45 am
Orientation for the Day
Jason Travis, our MC for the day, will get everyone across the program and who else is in the room. Matthew Monaghan, CEO of the FCA, will provide an update on strategic issues impacting on both franchisees and franchisors.
8.45 am - 09.20 am
Group Scoop: What's Hot for You!
Greg Nathan, Founder of the Franchise Relationships Institute, will facilitate a series of small group discussions to identify common challenges and important topics for everyone in the room.
9:20 am - 9:55 am
Panel: Using Dashboards and Data to Drive Profitable Multi-Unit Operations
Jim Softsis, Managing Partner, Findex will facilitate this panel exploring how leading brands are using data and Performance Groups to improve franchisee profitability.

- Michael Ermer, General Manager, Boost Juice, leading 400 stores with a strong multi-unit program.
- Malcolm Price, Poolwerx's largest Multi-Unit Franchisee with 4 stores and 10 vans.

9.55 am - 10.30 am
Panel: How Franchisors and Franchisees Can Work Together to Fund Multi-Unit Expansion
Darryn McAuliffe, CEO, FRANdata, will facilitate this panel exploring the impact of funding options on ROI, and strategies to craft the best financing deals.

- Andrew Benefield, Chief Development Officer, Chatime, overseeing the ongoing growth of 167 stores.
- Damien Coppolecchia, Multi Brand and Multi-Unit Franchisee with 12 City Cave and Anytime Fitness Centres.
- Andrew Phelan, Director, Liston Newton Advisory, an experienced financial mentor for fast growing business owners.

10.30 am - 11.00 am
Energy Break
Grab a snack, network with colleagues and check-in on urgent business.
11.00 am - 11.30 am
Concurrent Workshop: Assessing the Expandability of Franchisees and Preparing them for Expansion
This session, facilitated by Greg Nathan, will explore how to determine if a franchisee is ready for expansion, and how to help them to ramp up as quickly as possible.

- Nathalie Hesse, General Manager, ANZ Mobile Lending, leading over 400 franchisees.
- Jarrod Montigue, National Operations Manager, Roll’d, leading over 125 stores.
- Selina Bridge, CEO, KX Pilates and FCA Board member.

11.00 am - 11.30 am
Concurrent Workshop: Effectively Recruiting and Retaining Staff in Today’s Market
This session, facilitated by Tracey Leak, will explore the hottest issue facing multi-unit franchisees today - how to retain good staff.

- Sue Stone, COO, Flipout, and ex-high achieving multi-unit franchisee.
- Jason Keen, Red Rooster franchisee with unique strategies for building a culture of staff retention.
- Ashley Taylor, Senior Customer Success Manager, SEEK, and an expert on recruitment strategies.

11.35am - 12.05pm
Concurrent Workshop: Effectively Supporting Multi-Unit Franchisees
What do franchisees need from their franchisor as they grow in size, who do they want to engage with, and how do they want these services delivered?

- Mitch Hardy, Regional Manager, Anytime Fitness, supporting 250 locations.
- Daniel O'Connell, Just Cuts multi-unit franchisee, operating 8 high performing salons across 3 States.
- Tim Jensen, Head of Operations, Chatime Group, and a highly experienced multi-brand franchisor executive.

11.35am - 12.05pm
Concurrent Workshop: Developing Empowered, High Performance Cultures
How do you build a culture that focuses on looking after people while also delivering high performance results?

- Kerri Wane, CEO of San Churro, awarded as one of Australia's top 5 franchise executives.
- Glen Parsons, Nurse Next Door, Multi-Unit Franchisee with an international brand renowned for their high performance, caring culture.

12.10 pm - 12.40 pm
Concurrent Workshop: Involving Multi-Unit Franchisees in the Development of your Network
What's the right balance for franchisors to engage with their multi-unit franchisees on strategy and expansion opportunities, while maintaining leadership control?

- Nikki Richardson, Director of Operations for the innovative Guzman y Gomez group who currently have 180 locations.
- Peter Hull, Founder & CEO, Fitstop, one of Australia's fastest growing fitness franchises.
- Doug Downer, CEO, Franchise Ready, a leading franchising expert also known as 'The Franchise Guy'.

12.10 pm - 12.40 pm
Concurrent Workshop: Identifying and Developing Your Next Generation of Managers
This session, facilitated by Peter Fiasco, Head of Franchising at Kwik Kopy, will explore how franchisees can mentor high potential managers to become future partners.

- Sylvia Balan, highly successful and experienced Multi-Unit Franchisee with Fernwood Fitnes
- Jaime Strong, Multi-Unit Franchisee of 3 high performing City Cave Centres.

12.40 pm - 1.20 pm
Enjoy a relaxed lunch with colleagues, catch up on some work, or just chill.
1.20 pm - 2.35 pm
Interactive Mastermind Sessions
This is your opportunity to share ideas and learn from others in dynamic small group discussions covering hot topics such as preparing to take on additional units,
using staff incentives to drive performance, turning around under-performing units, reducing financial risk during expansion, systems to help you work more on the business, maximising profitability and cash flow, managing burnout and keeping your energy up and lots more.....
2.35 pm - 3.05 pm
Energy Break
Refresh, network and discuss what you've learned to date
3.05 pm - 4.05 pm
Keynote: Harnessing the Motivation and Talents of Young People
Hear strategies and research insights from Emily Jaksh, Founder of HR Gurus, and leading expert in mentoring young people, on how to engage and retain the next generation - a vital topic for multi-unit owners.
4.05 pm - 4.50 pm
Multi-Unit Franchisees Share Their Stories
The inside stories of how successful multi-unit operators have seized oportunities and overcome adversity to build and maintain successful businesses.

Facilitated by Tracey Leak with;

- Dan Mesiti, one of Boost Juice's most successful franchisees and FCA Board Member.
- Emma Glazebrook, owner of 3 MBCM Strata franchises and mentor for women in business.

4.50 pm - 5.00 pm
Reflections and Insights
An opportunity to discuss with peers what you've learnt and what you will be taking back to your business.
5.00 pm - 6.00 pm
Networking Drinks
Networking drinks. Unwind over an enjoyable drink with old and new friends and colleagues.
Who's Speaking?

Malcolm Price

[Franchise Partner ]

Michael Ermer

[General Manager - Boost Juice]

Kerri Wane

[Chief Executive Officer, San Churro]

Andrew Benefield

[Chief Development Officer at Chatime Group]

Tracey Leak

[Franchise Profitability & Support]

Greg Nathan

[Global Expert on Franchise Relationship]

Nathalie Hesse

[General Manager of ANZ Mobile Lending]

Jarrod Montigue

[Head of Operations & Training Roll’d ]

Emily Jaksh

[Director, Founder & HR Strategist]

Mitch Hardy

[Anytime Fitness - Regional Manager (NSW & ACT)]

Emma Glazebrook

[Managing Director - MBCM Strata Specialists]

Jason Travis

[Training and Development Manager AU & NZ - Narellan Pools]

Matthew Monaghan

[CEO - Franchise Council of Australia]

Andrew Phelan

[Principal & Consultant - Liston Newton Advisory]

Dan Mesiti

[Director at FCA & Franchisee - Boost Juice Retail Zoo]

Darryn McAuliffe

[CEO - FRANdata Australia]

Selina Bridge

[CEO, KX Pilates ]

Jim Softsis

[Managing Partner - Consulting - Findex]

Damien Coppolecchia

[Franchisee - City Cave ]

Sue Stone

[ Chief Operations Manager - Flipout]

Jason Keen

[Franchisee - Red Rooster Mount Annan]

Ashley Taylor

[ Senior Customer Success Manager - Seek]

Daniel O’Connell

[Franchisee - Just Cuts ]

Tim Jensen

[ Heads of Operations - Chatime Group]

Glen Parsons

[Director - Nurse Next Door Gold Coast & Northern Rivers]

Peter Hull

[ Founder & CEO - Fitstop]

Doug Downer

[CEO - Franchise Ready]

Jaime Strong

[Owner - City Cave Float & Wellness Centre ]

Peter Fiasco

[Head of Franchising - Kwik Kopy]

Sylvia Balan

[Franchisee - Fernwood Fitness ]

Ken Rosebery

[Former Managing Director - The Cheesecake Shop]

Jared Cox

[Multi-Site Franchise Owner]
Buy your ticket
  • Includes morning tea, lunch, afternoon tea and networking drinks and canapes.
  • Access to the conference and workshops of your choice.
  • Hear from key speakers, panels, case studies and small groups.
  • Stick around for post-event networking drinks.
Member's Ticket

Full Access

  • All presentations
  • Networking opportunities
  • Learn from the best
  • Includes full catering
Non - Member Ticket

Full Access

  • All presentations
  • Networking opportunities
  • Learn from the best
  • Includes full catering